Privacy Policy

Last updated: 21 August 2026

ALLCLEAR CLEARANCES LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quote, contact us or use our house and property clearance services.

1. Who We Are

ALLCLEAR CLEARANCES LTD
Company number: 16915956
Registered office:
Unit 5, Metro Triangle Mount Street
Nechells
Birmingham
West Midlands
United Kingdom
B7 5QT

For data protection purposes, ALLCLEAR CLEARANCES LTD is the data controller of the personal information described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with us, we may collect:

Contact information

Full name
Telephone number
Email address
Property address or postcode

Clearance enquiry information

Type of clearance required
Type of property
Amount of property or contents requiring clearance
Preferred clearance date or timeframe
Access information
Details you provide about the property or items requiring removal

Photos and files

You may choose to send or upload photographs of a property or items requiring clearance so that we can better understand your enquiry.

Please avoid including personal documents, identification documents or other sensitive information in photographs unless it is genuinely necessary.

Communications

We may retain information contained in:

Telephone enquiries
Emails
Contact forms
SMS messages
WhatsApp messages
Quote discussions
Customer service communications

Technical and website information

When you use our website, we may collect information such as:

IP address
Browser type
Device type
Pages visited
Date and time of visits
Referring website
Website interactions
Cookie preferences

Where applicable, we may also receive advertising attribution information such as:

UTM parameters
Google Ads click identifiers
Campaign information
Referral source

Transaction information

If you become a customer, we may process information relating to:

Quotes
Bookings
Invoices
Payments
Services provided

We do not need to store full payment-card details where payment is processed securely by a third-party payment provider.

3. How We Collect Your Information

We may collect information when you:

Request a free quote
Complete a website form
Call us
Send us an email
Contact us through WhatsApp or SMS
Upload photographs
Make a booking
Use our services
Interact with our website
Respond to our communications

We may also receive limited information from advertising, analytics, CRM and communications platforms that we use to operate our business.

4. How We Use Your Information

We may use your information to:

Respond to your enquiry
Assess your clearance requirements
Provide a quotation
Confirm whether we cover your location
Arrange a property visit
Arrange and manage a clearance
Contact you regarding your booking
Provide customer support
Process payments and invoices
Maintain business and financial records
Resolve complaints or disputes
Improve our website and services
Understand how customers find and use our website
Measure advertising performance
Prevent fraud, abuse or security issues
Comply with legal and regulatory obligations

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process personal information because:

Contract or steps before entering a contract

We need the information to respond to your quote request, discuss your requirements, arrange a service or perform a contract with you.

Legitimate interests

We may process information where reasonably necessary to operate, protect and improve our business, including:

Responding to enquiries
Maintaining customer records
Improving our services
Protecting our website
Understanding business performance

We will consider your interests and privacy rights before relying on legitimate interests.

Legal obligation

We may need to retain or disclose certain information to comply with legal, tax, accounting or regulatory requirements.

Consent

Where consent is required, including for certain marketing communications or non-essential cookies, we will ask for it.

You may withdraw consent at any time where processing is based on consent.

6. Marketing Communications

We will not use a quote request as automatic consent to send unrelated marketing communications.

Where required by law, we will obtain appropriate consent before sending marketing by email, SMS or similar electronic communications.

You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us.

Service messages concerning an existing enquiry, quote or booking are not marketing messages.

7. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies for:

Essential website functionality
Security
Remembering preferences
Analytics
Measuring website performance
Advertising attribution
Google Ads conversion measurement

Where consent is legally required, non-essential cookies or similar technologies will only be used in accordance with the choices made through our cookie consent mechanism.

More information is available in our Cookie Policy.

8. Google Analytics and Google Ads

Where enabled and permitted by your cookie choices, we may use Google services to understand website usage and measure the effectiveness of advertising.

These tools may process information relating to:

Website visits
Device and browser information
Advertising interactions
Conversion events
Referral and campaign information

We use this information to measure performance and improve our advertising and website experience.

9. Who We May Share Information With

We do not sell your personal information.

Where necessary, information may be shared with trusted service providers that help us operate our business, including providers of:

Website hosting
Customer relationship management systems
Website forms
Email and communications services
SMS or telephone services
Analytics
Advertising measurement
Payment processing
Accounting
IT and security
Professional advice

We may also disclose information where required by law, regulation, court order or another lawful authority.

Service providers should only process personal information for appropriate purposes and subject to suitable contractual and security arrangements.

10. International Data Transfers

Some technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that legally required safeguards are in place.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

Respond to enquiries
Manage quotes and bookings
Provide services
Maintain legally required business records
Deal with disputes or complaints
Meet tax, accounting and regulatory requirements

Different categories of information may therefore be retained for different periods.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

12. Security

We take reasonable organisational and technical measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet-based system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

Be informed about how your information is used
Request access to your personal information
Ask us to correct inaccurate information
Ask us to erase information in certain circumstances
Ask us to restrict processing in certain circumstances
Object to certain processing
Receive certain information in a portable format where applicable
Withdraw consent where processing is based on consent
Object to direct marketing

Some rights are subject to legal conditions and exemptions.

To exercise a data protection right, please contact ALLCLEAR CLEARANCES LTD using the contact details provided on our website or by writing to our registered office.

We may need to verify your identity before responding.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites, and you should review their privacy information separately.

16. Children's Privacy

Our services are not designed or marketed specifically for children.

We do not knowingly seek to collect personal information from children through our quote forms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to our technology
Changes to legal requirements
Changes to how we process personal information

The latest version will be published on this page with an updated revision date.

18. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

ALLCLEAR CLEARANCES LTD
Company number: 16915956
Unit 5, Metro Triangle Mount Street
Nechells
Birmingham
West Midlands
United Kingdom
B7 5QT

You may also contact us using the contact details displayed on our website.