Terms & Conditions
Last updated: 21 August 2026
These Terms & Conditions apply to the use of this website and, where applicable, quotations and clearance services provided by ALLCLEAR CLEARANCES LTD.
Please read them carefully before requesting or booking a service.
1. About Us
ALLCLEAR CLEARANCES LTD
Company number: 16915956
Registered office:
Unit 5, Metro Triangle Mount Street
Nechells
Birmingham
West Midlands
United Kingdom
B7 5QT
We provide residential and commercial property clearance services.
2. Our Services
Services may include, where agreed:
- Full house clearance
- Partial house clearance
- Flat clearance
- Bereavement and probate clearance
- Furniture clearance
- Hoarding clearance
- End-of-tenancy clearance
- Office clearance
- Business and commercial clearance
- Garage clearance
- Loft clearance
- Other agreed property clearance work
The exact scope of each job will be based on the quotation or other written agreement between us and the customer.
3. Requesting a Quote
Quotes may be provided using information supplied through:
- Website forms
- Telephone calls
- Photographs
- Videos
- Messages
- Property visits
- Other information supplied by the customer
Our quotes are based on the information reasonably available when the quote is prepared.
You are responsible for providing accurate information about:
- The property
- The amount requiring clearance
- The type of items present
- Access restrictions
- Parking restrictions
- Stairs or lifts
- Unusually large or heavy items
- Any potentially hazardous or restricted materials
- Any other circumstances that may materially affect the work
4. Changes to a Quote
A quotation may need to be revised if the actual job is materially different from the information provided when the quotation was prepared.
Examples may include:
- Significantly more contents than described
- Additional rooms or areas requiring clearance
- Unexpected access difficulties
- Additional labour requirements
- Unusually heavy items
- Restricted or hazardous materials
- Additional services requested on the day
Where reasonably possible, we will discuss material changes with you before carrying out additional chargeable work.
5. No-Obligation Quotes
Requesting a quote does not require you to proceed with a clearance.
A booking is only confirmed once the customer and ALLCLEAR CLEARANCES LTD have agreed to proceed in accordance with the booking arrangements communicated to the customer.
6. Customer Authority
By instructing us to remove property or belongings, you confirm that:
- You own the items; or
- You have authority from the owner, executor, landlord, business or other authorised person to instruct us to remove them.
You must clearly identify anything that must not be removed.
This is particularly important for:
- Personal documents
- Photographs
- Jewellery
- Cash
- Keys
- Legal documents
- Sentimental possessions
- Valuable items
- Items belonging to another person
If there is uncertainty about an item, please tell our team before clearance begins.
7. Items to Be Retained
Before work starts, the customer should clearly identify items that are to remain at the property.
We will take reasonable care to follow the agreed instructions.
Customers should not place items to be retained together with items designated for clearance where this may create confusion.
8. Access to the Property
The customer is responsible for ensuring that we have reasonable and lawful access to the property at the agreed time.
Please inform us beforehand about:
- Parking restrictions
- Permit requirements
- Restricted access
- Security gates
- Lift restrictions
- Narrow staircases
- Difficult entrances
- Building management requirements
Unexpected access restrictions may affect how quickly the work can be completed and may affect the price where they materially increase the work required.
9. Parking and Charges
Where parking charges, permits, congestion charges or similar unavoidable costs apply to carrying out the agreed work, their treatment will be explained as part of the quotation or booking where reasonably foreseeable.
10. Hazardous and Restricted Items
Certain materials may require specialist handling or may not be covered by a standard clearance quotation.
You must tell us in advance if the property contains, or may contain, items such as:
- Asbestos
- Chemicals
- Gas cylinders
- Clinical waste
- Hazardous liquids
- Fuel
- Paint or solvents
- Batteries in unusual quantities
- Dangerous substances
- Other regulated waste
We reserve the right not to remove an item where doing so would be unsafe, unlawful or outside the agreed service.
Additional specialist arrangements may be required.
11. Electrical Equipment and Personal Data
Customers are responsible for removing personal data from computers, phones, storage devices and other electronic equipment before those items are cleared.
Where appropriate, electronic items will be handled in accordance with applicable disposal requirements.
12. Reuse, Recycling and Disposal
Where reasonably practicable and appropriate, items may be considered for:
- Reuse
- Recycling
- Donation
- Recovery
- Responsible disposal
The appropriate route will depend on the type and condition of the items and available facilities.
We will manage waste arising from our clearance work in accordance with applicable legal requirements.
13. Booking and Payment
The price, payment arrangements and any deposit requirements applicable to a clearance will be communicated as part of the quotation or booking process.
Unless expressly agreed otherwise, customers must make payment in accordance with the payment terms communicated for their booking.
Failure to make a payment when due may result in the booking being delayed, suspended or cancelled where legally permitted.
14. Cancellations and Rescheduling
If you need to cancel or change your clearance date, please contact us as soon as possible.
Any applicable cancellation or rescheduling terms will be communicated as part of your booking.
If you are acting as a consumer and statutory cancellation rights apply to your agreement, nothing in these Terms removes those rights.
Where you expressly ask us to begin providing a service during an applicable statutory cancellation period, different rules may apply and you may be responsible for payment for services already supplied to the extent permitted by law.
15. Arrival and Completion Times
We will make reasonable efforts to attend at the agreed time or within any agreed arrival window.
Times may occasionally be affected by circumstances outside our reasonable control, including:
- Traffic
- Road closures
- Severe weather
- Vehicle problems
- Delays on earlier jobs
- Emergency circumstances
Where possible, we will communicate significant delays.
Any indication of how long a clearance may take is an estimate unless expressly agreed otherwise.
16. Same-Day and Next-Day Availability
Any statement regarding same-day or next-day service is subject to:
- Availability
- Property location
- Job size
- Access
- Staffing
- Vehicle capacity
- Disposal arrangements
It is not a guarantee unless expressly confirmed as part of your booking.
17. Property Condition
Our clearance service concerns the removal of agreed contents.
Unless expressly included in the quotation, it does not automatically include:
- Deep cleaning
- Repairs
- Decorating
- Pest treatment
- Structural work
- Garden work
- Specialist hazardous-material removal
Any additional service must be expressly agreed.
18. Damage
We will take reasonable care while carrying out clearance work.
If you believe our team has caused damage to the property, please notify us as soon as reasonably possible and provide appropriate details and evidence so that we can investigate.
We are not responsible for pre-existing damage or deterioration that was not caused by us.
19. Our Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be excluded
- Consumer rights that cannot legally be restricted
Subject to applicable law, we will not be responsible for losses that were not reasonably foreseeable or that were not caused by a breach of our obligations.
Nothing in these Terms affects your statutory rights as a consumer.
20. Photographs
Where customers send photographs for quotation purposes, we may use them to assess:
- Volume
- Access
- Type of contents
- Staffing requirements
- Vehicle requirements
- Disposal requirements
We will handle personal information contained in submitted photographs in accordance with our Privacy Policy.
We will not use customer property photographs publicly for marketing purposes without an appropriate legal basis or permission where required.
21. Website Information
We make reasonable efforts to keep information on our website accurate and current.
However:
- Prices shown as examples are not binding quotations unless expressly stated
- Availability may change
- Service areas may change
- Website content may be updated
You should rely on the specific quotation and booking information provided for your clearance.
22. Website Use
You must not:
- Misuse the website
- Attempt unauthorised access
- Introduce malicious software
- Interfere with the website's operation
- Use the website for unlawful purposes
Website content may not be copied or commercially exploited without permission except where permitted by law.
23. Privacy
Our handling of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
24. Complaints
If you are dissatisfied with our service, please contact us as soon as reasonably possible.
Please provide:
- Your name
- Property address
- Date of service
- Details of the issue
- Any relevant photographs or supporting information
We will review the matter and aim to respond appropriately.
25. Events Outside Our Control
We will not be responsible for delays or failure to perform caused by events outside our reasonable control, subject to your legal rights.
These may include severe weather, major road disruption, emergencies, government restrictions or other circumstances that could not reasonably have been prevented.
26. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to your service will be the version in force when your booking or agreement is made, unless a change is required by law.
27. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you retain any mandatory rights concerning where legal proceedings may be brought.
28. Contact
ALLCLEAR CLEARANCES LTD
Company number: 16915956
Unit 5, Metro Triangle Mount Street
Nechells
Birmingham
West Midlands
United Kingdom
B7 5QT
You may also contact us using the contact information displayed on our website.